Refund policy
Refund & Return Policy
Last updated: August 6, 2026
Unless a product page states otherwise, Zula Athletics products are made to order. Production begins after purchase, so made-to-order sales are final except where applicable law requires otherwise or an item arrives damaged, defective, or incorrect.
Damaged, defective, or incorrect items
Contact admin@zulaathletics.com within seven days of delivery. Include your order number and clear photographs of the item, packaging, and shipping label. If the claim is approved, we will offer an appropriate replacement, repair, or refund.
Cancellations and order changes
Contact us immediately after ordering. We may be able to change or cancel an order before production begins. Once production has started, cancellation or modification might not be possible.
Returns and exchanges
Because products are made to order, we do not accept returns or exchanges for a change of mind, an incorrect size selection, or personal preference. Please review the product description and size information before purchasing.
Approved refunds
Approved refunds are issued to the original payment method. Processing times vary by bank or card issuer. Original shipping charges are non-refundable unless the item was damaged, defective, incorrect, or applicable law requires otherwise.
Non-excludable rights
Nothing in this policy limits rights that cannot be excluded under applicable law, including mandatory consumer guarantees or cancellation rights that apply in your jurisdiction.